Wednesday, May 9, 2012

STEPS TO USE ANGER EFFECTIVELY


                                           Argue rationally

·         Be flexible and accommodative.

·         When sure be assertive.

·         Speak clearly, politely and confidently.

·         Encourage dialogue to reach mutually satisfactory solution.

Be non-verbal

·         Use gestures and facial expressions to influence the other person.

·         Do not sound complaining or rude when pointing out others inaccuracies.

Write it

·         When it is difficult to handle the other person face to face

·         Write what you want to tells what you feel or what you propose solution.

·         Ask your friends to read it to recheck that it is appropriate. Rephrase it if needed.

·         This will be a proof of your communication.

Anger can be uncontrollable, but its demonstration definitely is. Devise your mechanism to handle it.

1 comment:

  1. hmmm good food for thought....I shall share this one with my staff tomorrow, as a few of them are having anger and frustration issues with one another and these bullets are sound advice.

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