RIGHT REDRESS AT THE RIGHT TIME

1.       Key points while dealing with complaints

·         Be courteous to employees

·         Encourage him to compliant without fear

·         Listen to his compliant carefully

·         Make investigation process as transparent as possible

·         Be helpful and empathetic

·         Offer guidance and counseling where necessary

·         If immediate action not possible, act the complaints and provide a time frame with in which it will be dealt with

·         Get back with the action taken to complaint